The digitalization and public crisis responses of small and medium enterprises: Implications from a COVID-19 survey

Frontiers of Business Research in China

Table 4 Digitalization and responses to the COVID-19 outbreak

	Short-term crisis responses			Long-term crisis responses		Overall response
	Production recovery	Employee protection	Donation	Digital transformation	Strategic change	Mean
Overall digitalization degree
Low	0.56	0.67	0.28	0.57	0.46	0.51
Medium	0.64	0.71	0.31	0.70	0.55	0.58
High	0.70	0.74	0.34	0.76	0.58	0.62
p-value	0.000	0.001	0.007	0.000	0.000	0.000
Performance	+	+	+	+	+	+
Digital technology adoption
Low	0.50	0.66	0.25	0.54	0.42	0.47
Medium	0.64	0.70	0.30	0.68	0.53	0.57
High	0.71	0.75	0.34	0.78	0.60	0.64
p-value	0.000	0.000	0.000	0.000	0.000	0.000
Performance	+	+	+	+	+	+
Business mode
Online	0.69	0.71	0.33	0.72	0.58	0.61
Offline	0.65	0.71	0.31	0.54	0.54	0.55
p-value	0.236	0.948	0.270	0.196	0.073	0.067
Performance	#	#	#	#	Online better	Online better