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Table 3 Study 1 statistics and correlation coefficients—negative reviews

From: Do you respond sincerely? How sellers’ responses to online reviews affect customer relationship and repurchase intention

Variable Mean SD Perceived purpose of response Relationship quality Repurchase intention Satisfaction
Perceived purpose of response 4.46 1.69    
Relationship quality 2.37 1.29 −0.32   
Repurchase intention 2.08 1.38 −0.28 0.73  
Satisfaction 1.89 1.34 −0.08 0.45 0.34