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A multi-level study on employee voice: Evidence from a chain of retail stores

Frontiers of Business Research in China volume 4, pages 541–561 (2010)Cite this article

Abstract

The objective of this research is to examine the joint influence of both organizational characteristics and individual personality on employee voice. Employing a multi-level design, data from a chain of retail stores were collected for hypothesis testing. A total of 267 employees from 59 stores participated in this study. The results offered support for the individual-level relationships among proactive personality, voice behavior, and individual creative performance. At the store-level, both transformational leadership and supportive peer relations exerted significant effects on voice climate, but not on store performance. In addition, negative cross-level interaction between transformational leadership and proactive personality was found for voice behavior. Lastly, implications for managerial theory and practice are discussed.

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Authors and Affiliations

  1. Antai College of Economics and Management, Shanghai Jiao Tong University, Shanghai, 200052, China

    Jian Liang

  2. School of Management, Hangzhou Dianzi University, Hangzhou, 310012, China

    Jing Tang

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  1. Jian Liang
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  2. Jing Tang
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Correspondence to Jian Liang.

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Translated from Nankai Guanli Pinglun 南开管理评论 (Nankai Business Review), 2009, (3): 125–133

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Liang, J., Tang, J. A multi-level study on employee voice: Evidence from a chain of retail stores. Front. Bus. Res. China 4, 541–561 (2010). https://doi.org/10.1007/s11782-010-0110-3

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