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Table 6 Excavation of key factors of resource integration based on dynamic service modes

From: Resource integration optimization of convenience service platforms adopting dynamic service modes in new retail

     Factors of selectable individual resource
Modes ratio Service modes Weight of indicators Indicators for service level Llog Linf Lcul Leme Lcus
0.2 A1 0.6 Service quality 0.30 0.50 0.40 0.30 0.20
0.4 Service punctuality 0.70 0.60 0.20 0.30 0.20
0.4 A2 0.4 Service quality 0.30 0.55 0.50 0.75 0.20
0.6 Service punctuality 0.80 0.70 0.35 0.70 0.20
0.3 A3 0.5 Service quality 0.10 0.75 0.50 0.20 0.80
0.5 Service punctuality 0.70 0.80 0.30 0.25 0.90
0.1 A4 0.7 Service quality 0.25 0.70 0.70 0.85 0.90
0.3 Service punctuality 0.80 0.85 0.25 0.85 0.95
The comprehensive importance of each factor 0.49 0.67 0.40 0.50 0.47
The threshold for being a key factor 0.45
Being a key factor or not Yes Yes No Yes Yes
  1. Notes. Llog stands for the performance of logistics; Linf for the degree of informatization; Lcul for the culture development of employees; Leme for the ability to deal with an emergency; and Lcus for the customization ability