Resource integration optimization of convenience service platforms adopting dynamic service modes in new retail

Frontiers of Business Research in China

Table 6 Excavation of key factors of resource integration based on dynamic service modes

				Factors of selectable individual resource
Modes ratio	Service modes	Weight of indicators	Indicators for service level	L_log	L_inf	L_cul	L_eme	L_cus
0.2	A1	0.6	Service quality	0.30	0.50	0.40	0.30	0.20
0.2	A1	0.4	Service punctuality	0.70	0.60	0.20	0.30	0.20
0.4	A2	0.4	Service quality	0.30	0.55	0.50	0.75	0.20
0.4	A2	0.6	Service punctuality	0.80	0.70	0.35	0.70	0.20
0.3	A3	0.5	Service quality	0.10	0.75	0.50	0.20	0.80
0.3	A3	0.5	Service punctuality	0.70	0.80	0.30	0.25	0.90
0.1	A4	0.7	Service quality	0.25	0.70	0.70	0.85	0.90
0.1	A4	0.3	Service punctuality	0.80	0.85	0.25	0.85	0.95
The comprehensive importance of each factor				0.49	0.67	0.40	0.50	0.47
The threshold for being a key factor				0.45
Being a key factor or not				Yes	Yes	No	Yes	Yes

Notes. L_log stands for the performance of logistics; L_inf for the degree of informatization; L_cul for the culture development of employees; L_eme for the ability to deal with an emergency; and L_cus for the customization ability