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Table 1 Examples of different service details provided by a convenience service platform by convenience dimensions

From: Resource integration optimization of convenience service platforms adopting dynamic service modes in new retail

Dimension Service
Place convenience Self-service goods delivery Customer delivers the clothes to be cleaned to the convenience store, the laundry is taken away from the convenience store
Door-to-door goods pick-up Laundry is delivered to the customer’s house directly, and the clothes to be cleaned are collected
Time convenience Standard service time Service is only available at specified times
Flexible service time Service can be provided at any time preferred by the customers
Execution convenience Routine procedure Standardized laundry procedure
Customized service A series of individualized services, such as clothes bleaching, dying, modifications, and maintenance, are added