Table 1 Examples of different service details provided by a convenience service platform by convenience dimensions
Dimension | Service | |
|---|---|---|
Place convenience | Self-service goods delivery | Customer delivers the clothes to be cleaned to the convenience store, the laundry is taken away from the convenience store |
Door-to-door goods pick-up | Laundry is delivered to the customer’s house directly, and the clothes to be cleaned are collected | |
Time convenience | Standard service time | Service is only available at specified times |
Flexible service time | Service can be provided at any time preferred by the customers | |
Execution convenience | Routine procedure | Standardized laundry procedure |
Customized service | A series of individualized services, such as clothes bleaching, dying, modifications, and maintenance, are added | |